Disclaimer

SPECIAL TOUCH GIFTS

IMPORTANT

TERMS AND CONDITIONS FOR ONLINE PURCHASES

 The following Terms and Conditions form the basis on which you enter into an agreement with us for the purchase of a cake through our website.

 

PLEASE READ THESE CAREFULLY

 

In this document:

 

“agreed collection date” means the date on which you have agreed with us to accept the cake;

 

“goods” means all products, including cakes, advertised on the Website as being offered for sale by us;

 

“Terms and Conditions” means the Terms and Conditions set out in this document;

 

“we”, “us” and “our” means and refers to “Special Touch Gifts”;

 

“you” means the person or persons who make an enquiry via our website, place an order for purchase of goods and or makes a payment in respect of an order accepted by us.

 

 

YOUR AGREEMENT WITH US

 

  1. With the exception of purchases of cakes, we must receive payment of the full price for the goods that you order before your order can be accepted.

 

  1. For orders for the purchases of cakes, you must pay a minimum 50% deposit at the time of placing your order. The balance of the price is due 21 days before the date the cake is collected or delivered.

 

  1. Once we have received your payment, we will confirm with you that your order has been accepted by sending you an email to the email address you have provided to us.

 

  1. Our confirmation of acceptance of your order will create a legally binding agreement between us and you, on the Terms and Conditions set out herein.

 

 

AVAILABILITY OF GOODS

 

  1. All orders are subject to availability and our written confirmation of acceptance. If the goods you have ordered are not available from stock, we will contact you via email or telephone to advise you. You will have the right to cancel your order and receive a full refund for non-availability of goods.

 

 

ACCURACY OF CONTENT

  1. We have taken all care in the preparation of the content of this website, particularly in regards to the description of the goods and the accuracy of the prices quoted. Any weights and dimensions of the goods contained in this website are approximate only and cannot be relied upon as a basis for making a claim against us.

 

 

CANCELLATIONS AND REFUNDS POLICY

 

  1. Customers shall inspect the completed cake on pick-up from our premises. Once the goods have been removed from the premises you acknowledge and agree that we may not accept claims for any loss or damage and/or refunds.

 

  1. Requests for full refunds will only be accepted if they are received in writing (via the website’s email address) by no later than 10 days prior to the agreed collection date. Late cancellations less than 10 days but no later than 5 days prior to the agreed collection date will only receive a refund of 50% of the price.

 

  1. No refund will be provided for requests received less than 5 days prior to the agreed collection date.

 

  1. Any requests for variations to the order must be provided by you in writing by no later than 21 days prior to the agreed collection date.

 

  1. Any claims for goods ordered online must be made within 48 hours of goods having been removed from the premises, otherwise the customer expressly waives the right to any claims after the expiration of this time.

 

 

RISK OF LOSS AND OWNERSHIP OF GOODS

 

  1. Any risk of damage to or actual loss of the goods passes to you at the time that the goods are collected by, or delivered to, you, or if you fail to take delivery at the agreed time, then the time that we attempted to deliver the goods to you.

 

  1. Ownership in the goods only passes to you once you have taken possession of the goods and when your payment has been received in clear funds by us.

 

  1. All goods supplied by us must not be offered for re-sale by you.

 

 

IMPORTANT DISCLAIMER

 

  1. 15.  You acknowledge and agree that our goods, including all non-edible decorations on our cakes, are made out of potentially hazardous materials and are not intended to be consumed by you or others. You further acknowledge that all non-edible items on a cake are pointed out to you at the time of collection or delivery and we expressly instruct you not to consume these. We accept no liability in respect of any injury, loss or damage caused as a result of consumption or attempted consumption of these materials.

 

 

CUSTOMERS’ PERSONAL INFORMATION

 

  1. When placing an order you will be required to provide details such as your email address and telephone number.  We will use this information for order processing and communication purposes only.

 

  1. We will not disclose your private information to any third party.

 

 

 

BUSINESS OWNERSHIP

This website is owned and operated by Stav Ferro trading as Special Touch Gifts ABN 22 720 022 348.

 

If you have any queries about these terms and conditions or if you have any complaints or or about our website, you can contact us at enquiries@specialtouchgifts.com.au.

 

This Disclaimer is in addition to our full terms and conditions which can be viewed by clicking on the link below.

TERMS AND CONDITIONS OF USE OF OUR WEBSITE